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Coneyparleg
Streaming Star
‎03-31-2023 09:41 PM

Black Screen on native apps on TCL R635 for all DolbyVision content.

Hi, wondering if anyone else is having an issue (either with the R635 or any other Roku tv) where you only see a black screen when trying to view DolbyVision content from one of the native apps such as Disney Plus of Netflix. This has just begun for me and seems limited to Dolbyvision content but across all native apps. You still hear sound and even see the DolbyVision logo, but no video image, just sound. Restarting the TV from the menu has not resolved this. 4k HDR content works fine, just not DolbyVision. @RokuDanny-R Help!!!!

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RokuMary-F
Community Moderator
Community Moderator
‎04-04-2023 11:09 AM

Re: Black Screen on native apps on TCL R635 for all DolbyVision content.

Hi @Coneyparleg,

Thanks for posting in the Roku Community!

We appreciate your effort to reach us regarding the black screen issue when streaming Dolby Vision with Disney Plus and Netflix and we would like to know how to identify and resolve any playback issues.

If the behavior continues, review the suggestions from our Support page for determining why Why is 4K Dolby Vision not working on my Roku streaming player? | Official Roku Support

If the steps provided by the Support page still aren't helping, please reply and we will be able to assist you further.


Best regards,
Mary

Mary F.
Roku Community Moderator
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