Discussions

[Hmltninfante]

On my Westinghouse Roku TV, the sound never works after using the sleep timer.  So every morning I have to either unplug the TV or use the remote control command sequence to reset the tv.  Having to do this every morning is so frustrating! Anyone know of a permanent fix?? Thank you!

[RokuEuniceL]

Hi @Hmltninfante,

A warm welcome to the Roku community!

We're glad to assist you with your problem with the audio on your Roku TV. We'd like to know more about the issue that you ran into. Do you have any other devices connected to your TV? (e.g., speakers and other sound systems) Can you please check the volume level and mute settings on your TV using your remote? Are you getting any error messages or error codes while playing content? With more details, we will be able to assist you further. Meanwhile, you can try to turn off the sleep timer on your TV and observe if it resolves the issue. After doing so, try to restart the system by going to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

If the issue persists, please let us know.

Kind regards,

Eunice

[Hmltninfante]

Hi! There’s nothing else plugged in. Volume is all the way up and mute is not on. No error messages.

I use the sleep timer at night and if I can’t use it, it decreases the purpose of having the TV.

the audio will work after resetting but will again stop working randomly when turning the TV back on.

[RokuTakashi]

Hi @Hmltninfante,

Thanks for keeping us posted!

Have you already tried the troubleshooting step provided by @RokuEuniceL above? If not, we recommend giving it a go since this will reboot your Roku device and clear the cache, which might resolve the issue you're experiencing.

Please keep us posted.

All the best,
Kash