Discussions

Premium audio. Made simple.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Hmltninfante
Reel Rookie

Audio never works after using the sleep timer

On my Westinghouse Roku TV, the sound never works after using the sleep timer.  So every morning I have to either unplug the TV or use the remote control command sequence to reset the tv.  Having to do this every morning is so frustrating! Anyone know of a permanent fix?? Thank you!

Labels (1)
0 Kudos
3 REPLIES 3
RokuEuniceL
Community Moderator
Community Moderator

Re: Audio never works after using the sleep timer

Hi @Hmltninfante,

A warm welcome to the Roku community!

We're glad to assist you with your problem with the audio on your Roku TV. We'd like to know more about the issue that you ran into. Do you have any other devices connected to your TV? (e.g., speakers and other sound systems) Can you please check the volume level and mute settings on your TV using your remote? Are you getting any error messages or error codes while playing content? With more details, we will be able to assist you further. Meanwhile, you can try to turn off the sleep timer on your TV and observe if it resolves the issue. After doing so, try to restart the system by going to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

If the issue persists, please let us know.

Kind regards,

Eunice

Eunice L.
Roku Community Moderator
0 Kudos
Hmltninfante
Reel Rookie

Re: Audio never works after using the sleep timer

Hi! There’s nothing else plugged in. Volume is all the way up and mute is not on. No error messages.

I use the sleep timer at night and if I can’t use it, it decreases the purpose of having the TV.

 

the audio will work after resetting but will again stop working randomly when turning the TV back on.

0 Kudos
RokuTakashi
Community Moderator
Community Moderator

Re: Audio never works after using the sleep timer

Hi @Hmltninfante,

Thanks for keeping us posted!

Have you already tried the troubleshooting step provided by @RokuEuniceL above? If not, we recommend giving it a go since this will reboot your Roku device and clear the cache, which might resolve the issue you're experiencing.

Please keep us posted.

All the best,
Kash

Takashi O.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.