Hi @ryanlee2020,
Thanks for your first post here in the Roku Community!
We're sorry to hear about the issue you're running into! We'd be happy to take a closer look to see how we can help get you up and running.
Does the issue only occur on a specific channel or all channels on your Roku device? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can investigate further?
As a first try, we recommend that during playback of any content, press the * key on your remote. A menu will open on the left-hand side of the screen. Do you have any 'Volume Mode' enabled here? If so, try turning this off and then restarting your Roku device. Does this resolve the issue?
You can learn more about the volume mode feature here: How to use volume modes on your Roku® streaming device | Official Roku Support
Keep us posted, and we'll continue assisting from there if needed.
All the best,
Chel
Jecheal R.
Roku Community Moderator
