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K-12
Level 7

Amazon video poor picture quality on my Roku smart tv

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I have a sharp Roku smart tv with 4K UHD Features and I can not stream Amazon prime video with a decent picture quality (due to having a Roku smart tv) how do I resolve this issue?

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RokuDanny-R
Roku Employee
Roku Employee

Re: Amazon video poor picture quality on my Roku smart tv

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@K-12

Thanks for the inquiry.

Is Amazon Prime Video the only channel that you are experiencing this issue with? If so, that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  I'd recommend reaching out to Amazon Prime Video directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist.

You can reach them here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET
 

Thanks,
Danny

Danny R.
Roku Forum Moderator

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RokuDanny-R
Roku Employee
Roku Employee

Re: Amazon video poor picture quality on my Roku smart tv

Jump to solution

@K-12

Thanks for the inquiry.

Is Amazon Prime Video the only channel that you are experiencing this issue with? If so, that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.  I'd recommend reaching out to Amazon Prime Video directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist.

You can reach them here: https://www.amazon.com/gp/help/customer/display.html?nodeId=G9SY6AQJV45JFMET
 

Thanks,
Danny

Danny R.
Roku Forum Moderator
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