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tinywallaby
Level 7

All channels on the Roku home screen became blank.

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There is a similar post but has no solutions so here goes...Roku home screen is all blank where different channels used to be displayed.  Roku device is plugged in directly to an outlet.  It is also connected to a Roku TV using HDMI.  The white light on the Roku device is on.  I have unplugged and plugged back on the device few times.  Going directly to Netflix or Amazon works fine.  Both of these are paid separately to the service providers.  I checked the "Payment Method" section online and it shows an old credit card that has been expired.  I have no other subscriptions so there should be no issues with payments, correct?  This problem occurred three days ago and we are stuck watching Netflix and Amazon Prime only.

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renojim
Community Streaming Expert

Re: All channels on the Roku home screen became blank.

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Payment method doesn't have anything to do with it.  You can remove your payment method entirely if you don't have any active subscriptions and it won't affect anything.  The only thing I can suggest is to check for updates under Settings->System.  If that doesn't do it then the last resort is a factory reset.

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3 REPLIES 3
renojim
Community Streaming Expert

Re: All channels on the Roku home screen became blank.

Jump to solution

Payment method doesn't have anything to do with it.  You can remove your payment method entirely if you don't have any active subscriptions and it won't affect anything.  The only thing I can suggest is to check for updates under Settings->System.  If that doesn't do it then the last resort is a factory reset.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
tinywallaby
Level 7

Re: All channels on the Roku home screen became blank.

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Thank you for the reply/solution.  Indeed, system update did not work.  So, before doing a system reset, I tried network reset, even though I thought it would not work.  Well, it did fix the problem!  

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renojim
Community Streaming Expert

Re: All channels on the Roku home screen became blank.

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Good to hear!  I'll have to remember that one.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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