Discussions

[ScottMargolis]

Good morning Roku Team

Any update on when this may be addressed or do you need me to test anything or provide more information?

Thank you much,

-Scott

[RokuJessica-G]

Hi @ScottMargolis ,

Thanks for taking the time to request an update regarding this matter. Please be informed that we haven't received any updates at this moment. No worries, once we receive an update, we'll get back to you.

In the meantime, we appreciate your continuous understanding and patience as we work on this.

Best regards,
Jess

[ScottMargolis]

Hi Jess

Thank you for responding.  Glad this is still being researched.

I did try the recommendation from support to plug directly into an outlet rather than a power strip and still the issue persists.  Another data point to help.

Please continue to keep me updated and recommend anything I can try to help accelerate a solution from the Roku team.

-Scott

[ScottMargolis]

So there is another Community Thread with the identical problem being experienced by other customers that invested in these high-end Roku Plus Series TV's.  Here is the associated Link.

Dear Roku - Please realize there is an increase in this issue for your customers that have trusted and invested in your premium new product line and we're hoping to have a solution rather than simple re-posts of basic instructions.

https://community.roku.com/t5/Features-settings-updates/Re-Roku-plus-Series-TV-Not-Connecting/td-p/9...

[ScottMargolis]

Any updates from Roku on this issue?

[Brigitte_39]

Bonjour, 

J'ai presque le même problème. J'aimerais connecter mes écouteurs bluethoo sur ma télé et je n'ai aucune option pour appérer mes écouteurs peut importe la marque. J'ai les options pour barre de son, haut-parleur ou caisson grave puis telecommande.  J'ai essayé avec toutes ces options d'appérer mes écouteurs mais sans succès. Je trouve ça dommage car j'ai 2 autres télé, une avec Google et l'autre avec Smart View et ca fonctionne tres bien. Malheureusement,  l'emplacement de ma Philips Roku nécessite parfois des écouteurs. 

Pouvez-vous m'aider s'il vous plaît ? 

Mes écouteurs sont: PEAKfun P9

Mon téléviseur Philips 43'' PFL4775/F6

ID materiel: H404X

SERIAL: X0200056XKFE

VERSION: 12.5.5 édition 4174-F8

ID APPAREIL; S0RD9366XKFE

[renojim]

@Brigitte_39, only certain Roku TVs made by Roku themselves (i.e., not Philips) support Bluetooth headphones.

[ScottMargolis]

Roku Support

any update on this aging issue that more people are experiencing?

[ScottMargolis]

I was asked to call support and provide my availability to take a call from Back-end Engineering Team.  They never called

[ScottMargolis]

They never called and now ask in an auto email if my issue is resolved.  Assuming this is not getting addressed