Still an issue every night I come up to bed the tv is still glowing in the dark like a dim nightlight
Has anyone figured out a solution to this? I just got my tv and it’s beyond frustrating to have a dim glow coming from the screen when I’m trying to sleep. Contacting TCL support through chat has been fruitless and unhelpful.
I still haven’t ours is in our bedroom I see it every night with all lights out
Yes, same. The only way to get rid of it is to completely disconnect the tv from power which is obviously not an acceptable solution. Wish TCL would respond.
I’ve tweeted this thread link to Roku and tcl see if they respond
TCL support has messaged me on Twitter and I’ve PMed them my info and the issue I’ll update and see what they say
hopefully something that is actually helpful! When I spoke with them they said they couldn’t help me without a photo of the issue. I kept telling them that My camera was not able to capture the grey glow because you can only notice it in a very dark room, but why would any of us make up having this issue? Very frustrating.
So what did they say?
They are setting up a repair /replacement still awaiting confirmation of when.
They are sending a technician to replace some parts on the TV. The parts arrived today and the technician should be calling to schedule a repair date within the next couple of days. Hopefully this finally resolves the problem, though I won't be able to tell if the repair worked until night when it's dark enough.