Discussions

[SA41]

My TV has been continously turning itself off & on for months now. I have read so many post from so many different people experiencing the same issue but have not come across any solutions. Help!

[spyder13597]

Is it doing it all the time? Or can you still get it to work sometimes?

Hisense will tell you it’s a Roku problem. Roku will tell you it’s a Hisense problem. Basically your tv is most likely done for. I got rid of it and just got a new Samsung TV.

[RokuArjiemar]

Hello @spyder13597  @SA41 ,

Thank you for posting in the Roku Community!

We’re sorry you’re having trouble with your Roku TV. We understand how important this can be and are here to help you through it.

Please be aware that we are currently investigating and working hard to resolve the issue affecting a subset of customers.
If you have not already, can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Once we have this information, we will pass it along to the appropriate Roku team for further investigation.
In the meantime, your patience and understanding is much appreciated.

Thanks,
Arjiemar