I'm having the same issue with my 43in hisense roku tv and have been since I purchased it brand new I contacted roku multiple times and hisense neither one is willing to take responsibility at first I originally thought it was my internet since we were having issues with it at our old apartment but once it was fixed the TV still had the same problems I did every single trouble shooting I can to fix it I spent hours on the phone with roku and hisense on multiple occasions and did virtual chats as well just for each of them to shift the blame to the other as far as a fix I have to completely factory reset atleast several times a month to try to help it usually it will work for a few days and then go back to kicking me out of my apps and just turning off and on by itself going from hisense screen to flashing sometimes to black and then eventually to the main home screen
In addition, I purchased a 4 year service plan when I bought the TV on 2/9/22 and am now being told whatever is wrong is not covered, yet they don't know what is wrong, and nobody knows how to fix it. Basically, Roku says it is a hardware issue and Hisense says it is a Roku software issue. Which is it?
MODEL: 58R6E3
SN: 58G21186LH10457
MF DATE: 8/20/2021
HARDWARE ID: C232X
SN: X00100Y26DE9
Hi @KorieG,
Welcome to the Roku Community!
We acknowledge the information you provided and will update our team with this. As we work on the issue, we hope for your patience and understanding.
Further developments about the investigation will be updated in this thread.
All the best,
Chel
I’m having the same issue and my 75 inch is about 3-4 years old as well . Did you have any luck ? Or have you purchased another TV by now
I didn't have any luck and after providing them all the info they asked for, they've not responded and helped in any way. I've been shopping around.
This is really a bummer!!! I wonder if it’s the brand that’s not good quality. Everyone on here seems to be having this same issue. That’s not good for business. I won’t by anymore of their products
We've decided against Hisense and Roku. Going in a different direction altogether.
Thanks for posting to the Roku Community!
We apologize for the inconvenience this has caused and are doing our best to get back to you soon. The team is hard at work investigating the issue. As of now, we still haven't received any feedback, but rest assured that we'll send the update once we have it.
In the meantime, @Krobin66, please provide us with the required details so we can send our engineering team additional information for the investigation.
We appreciate your patience and understanding while we investigate this issue.
All the best,
Chel
@RokuJechealR This thread with this issue dates back 6 months, today. Do you have a timeline for resolution? I feel that is a reasonable request at this point.
It's been a few months now and my TV is still rebooting. Have an resolution been made as to the rebooting issue