Discussions

[DG0021]

Good morning, 

We have had our 65" for around 6 months.  Got it last minute for around $500 from Best buy and really liked it especially considering the price. This morning though the screen is showing nothing but purple/pink glitchy ribbons down the screen. There have been no power surges to my knowledge snd no impacts so we are confused as to how/why this happened.

We have tried turning off/on and unplugging for a few minutes and tewpkugging it back in. Before we attempt other fixes we just wanted to see if this was a common error others have encountered.

1.66 MB of 1.66 MB

[RokuTakashi]

Hi, @DG0021 

Thanks for posting, and welcome to the Roku Community.

We appreciate you for bringing this to our attention, and we're here to assist you regarding the issue you have encountered with your Roku TV. For us to help, we'd like to ask for further details. Kindly provide the information below.

• What brand is your Roku TV? Is it TCL, Hisense, Onn, or a Roku-branded TV? For more information, please refer to How to know if you have a Roku TV or a Roku branded TV
• When did you first encounter the issue? Did you make updates to your Roku TV?
• Roku TV Serial Number and Device ID. You can find it at How to find the serial number or device ID for your Roku device

Once we gather the information we have requested, we'll be able to assist you further.

Best wishes,
Kash

[JessicaG]

This is currently happening to me too. I was watching it in the morning fine and when I went to watch it in the afternoon it looked like this. I unplugged it for a few days, but it is still broken.

[RokuCarly]

Welcome to the Roku Community, @JessicaG!

Thanks for reaching out. We'd be happy to review your concern better and help you determine the cause. 

Kindly provide us with additional information such as what @RokuTakashi requested above. Also, please let us know if your TV recently received any software updates prior to this happening that might have triggered this issue.

We'll be looking forward to your response!

Best regards,
Carly