Discussions

[WilliamTugman]

I've had my Roku tv for 3 to 4 years now and it unregistered and stopped connecting to internet. It will not scan any network and has no apps to choose from. I've restart router and TV and went as far as factory reset but it does nothing.

[RokuTakashi]

Hi @WilliamTugman,

A warm greeting from the Roku Community!

We appreciate you letting us know about the issue you've encountered with your Roku TV not scanning to any available network, and we would be more than glad to assist. To further clarify the issue, what Roku TV brand do you own? Also, we're you able to finish the setup process after you've factory reset your Roku TV?

With more detailed information, we'll be able to assist further.

All the best,
Kash

[Cmd1218]

I am having the same problem right now. This is a “Roku is to blame” and not the tv. 
I’ve had my tv for two to three years, I barely remember having a sign in account (I did remember it though). But today all of a sudden my Roku tv enters an activate your tv mode and it’s like I knows I was always signed in before because it says “sign in by entering email” and I did, I opened the email and clicked ok, then my tv starts trying to update and just gives the spinning circle, no progress. If I pull the plug from the wall I still can’t get to the Home Screen or anywhere.

it’s like tv is ruined and it’s 100% a Roku problem, not a tv problem. I’m so frustrated because now I have no tv

[RokuTakashi]

Hi @Cmd1218,

Congrats on your first post here in the Roku Community!

Thanks for sharing this information to us, and we're sorry to hear about the trouble. Could you please send us an image of the screen that you're stuck with? In addition, what Roku TV model/brand do you currently have?

With more detailed information you provide, the better we can assist. We'll wait for your response.

All the best,
Kash