Discussions

[Ryan91]

My Phillips roku tv turns itself off no matter what button I push on the remote. I have changed the batteries, and am not able to navigate to settings to try and reset my tv. Any bit of help would be appreciated.

[RokuTakashi · Accepted solution]

Hi @Ryan91,

Greetings and welcome to the Roku Community!

Thanks for sharing this information to us, and we definitely want to help you resolve the issue. We recommend unpairing and pairing back your remote. Kindly follow the troubleshooting steps below:

Re-pair your voice remote to your streaming device

Put your streaming device in pairing mode:

1. Remove the power cable from your streaming device
2. Wait at least 5 seconds
3. Re-connect the power cable
4. Wait for your streaming device to power on, and the Home screen to appear on your TV screen
5. Within 30 seconds of seeing the Home screen on your TV screen, put your voice remote into pairing mode

Put your voice remote in pairing mode:

1. Press and hold the pairing button on your voice remote for 20 seconds. The status light should slowly flash green, stop, and then flash rapidly. When this happens, release the pairing button and your remote will restart.
2. Press and hold the pairing button for 5 seconds, or until you see the status light begin to flash. If the light does not flash, charge your remote.
3. Wait for 30 seconds while the remote establishes a connection with your streaming device.

Once your streaming device and remote are connected, the pairing dialog will appear on your TV screen.

After performing these steps, kindly check to see if the issue has been resolved. Please keep us posted.

All the best,
Kash