Discussions

[Jacksol2]

I purchased this 10 inch subwoofer less than a year ago and now it’s making a popping sound after one weeks of arguing with customer service for them to honor the warranty now I had to pay $69 to return it just for them to repair or replace my question is, do I get reimbursed or is he even worth by?

[RokuERey]

Hi @Jacksol2,

Thanks for making your first post here in the Roku Community!

We see that you're seeing an audio issue. This issue is already under investigation with the appropriate Roku team. In the meantime, could you share with us the serial number of this device along with its current OS version? You can find this by navigating to Settings>>System>>About.

Please keep us posted!

Thanks,

Rey

[Yiomech]

Does it make this sound all of the time or just when playing via Bluetooth? The reason I’m asking is because I have noticed when I’m trying to play Bluetooth music through my soundbar, my subwoofer also makes a popping noise. Using the Apple Music app on the TV fixed my issue. Still annoying to deal with nonetheless.