Community discussions

[DavidAZ]

I got an email survey from roku@qualtrics-research.com on Dec 12, 2022. Survey link goes to roku.qualtrics.com. Is it legit?

[atc98092]

I believe I've seen that in the past as a legitimate survey. Hopefully @RokuDanny-R can confirm it for you.

[RokuMary-F · Accepted solution]

Hi @DavidAZ,

Thanks for the inquiry.

I can confirm that the email that you have received is indeed legitimate and from Roku.

If you have any other questions or concerns, please let us know.


Best regards,
Mary

[DavidAZ]

Thanks!
Given the state of email and phishing, I don’t trust any email unless it comes from the company’s domain. It would be nice if there was an easily searchable notice on your site that would identify these emails and source domains as legit. 

[jerryd2]

The URL goes to https://roku.qualtrics.com and I'd like to confirm that the emailed survey is actually comin g from Roku.  Please let me know.  Thank you.

[AvsGunnar]

@jerryd2 

From this Dec 2022 thread, @RokuMary-F confirmed this was a legitimate survey.

https://community.roku.com/t5/Community-discussions/Qualtrics-Survey-Dec-2022/m-p/841879#M38073

[Manda09]

I received an email thanking me for activating my Hisense tv and Roku on Friday, but Ive had my Roku and tv set up since last year so this isn’t possible. It also came with a survey to fill out. The email came from surveys@roku.com is this a scam?

[RokuDanny-R]

@Manda09 

Thanks for the inquiry.

I can confirm that the survey from this email address is indeed a legitimate survey from Roku.

Thanks,
Danny

[Manda09]

Why did I randomly receive this email thanking me for activating Roku when it been activated since last year?