Channels & viewing

[TamaraMcMullen]

I am having the same problem. I am trying to add Canadian channels, and I am in Canada, and they are all grayed out. I am logged it it a real tv channel, not a private one I have the app on my phone, so once I add the app to Roku, I can connect them. Not a dam thing will work. Sad to say but my experience with roku this time around has been horrible from times before. 

[RokuCarly]

Hi, @TamaraMcMullen.

Greetings from the Roku Community!

Thanks for letting us know about this. We'd be happy to share further information and suggest a resolution.

Before we proceed, could you please confirm if you have created the email address associated with your Roku account in Canada? Also, did you activate your Roku device in Canada? 

Please be informed that the location where you created your email address and activated your Roku device matters. 

Furthermore, who is your internet service provider? This will also reflect the location where you connected your Roku device.

We'll be looking forward to your clarification.

Best regards,
Carly