Channels & viewing

[TheMaker42]

i mainly use my roku tv for playing youtube videos and entertainment, and sometimes when i click on a youtube video, there is no sound, even though i have not muted my tv. i have to restart the app for any sound from youtube. this is starting to annoy me, are there any reason for why this is? is there a fix to this problem?

[RokuTakashi]

Hi, @TheMaker42 

Thanks for posting, and welcome to the Roku Community.

We understand the concern you have shared here with us regarding the channel's functionality of YouTube on your Roku device, and we'd like to assist you in addressing the issue at hand. For this matter, a troubleshooting step fixes this issue. Kindly follow the instructions below.

1. Navigate to the channel tile on the Roku home screen, press the star (*) key on your remote, and choose "Remove channel".
2. Next, restart your device from Settings > System > Power > System Restart (If you do not see a Power submenu, skip to the next step).
3. Once your player/TV starts up again, go to "Streaming Store" on the Home screen, and add the channel back once more.
4. You may also refer to this link: How to resolve a channel playback issue | Official Roku Support

If the issue persists after performing the provided troubleshooting step, you may want to contact the channel provider's support directly and inquire further about this issue for a workaround that needs an update on their end to resolve this since most channels on the Roku platform are designed and maintained by the channel providers themselves.

We hope for you find this information useful, and let us know if you have further concerns or inquries.

Best wishes,
Kash