Channels & viewing

[nateuu]

Onn Roku TV 65". Everything looks completely normal and works fine, even the loading screen, but when any show or video starts the screen goes dark and grainy.

[Ello2022]

Roku doesn’t make TVs. They only make the software. So if you are experiencing an issue with your ONN Roku TV the best place to start is at ONN support. Is this happening on all channels? Netflix? Hulu? Roku Channel? HBO Max? Have you reset the picture settings?

[RokuKariza-D]

Hey @nateuu

Thanks for posting here in the Community.

Does the issue only occur on videos on a specific channel or regardless of the channel you access on your Roku device?

If you haven't tried yet, you can remove the affected channel and then re-install it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Keep us updated!

All the best,
Kariza

[nateuu]

all channels. haven't set or played with any settings. worked perfectly fine last night. started this morning 

[nateuu]

this is happening on every channel. everything worked fine last night, this all started this morning. 

[Ello2022]

@nateuu  Every channel such as? Can you provide examples? How long ago did you purchase your TV? Did you reach out to ONN? 

[nateuu]

HBOmax, netflix, youtube, hulu. everything looks and works normally but when the show or video starts to play the screen goes dark and grainy. Onn had the same restart advice as every other channel I have look for an answer through. TV was purchased last christmas

[Ello2022]

@nateuu  Your TV is under warranty through ONN. So the best place to go is ONN support. 

[RokuKariza-D]

@nateuu

Appreciate the reply.

Could you reply here with a photo of the issue occurring? Please also provide us with the following information for further investigation:

1. Roku device model, Serial number, Device ID, Software OS/version (these can all be found in Settings > System > About)
2. Does this issue occur on a specific channel? If so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
3. Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
4. Steps to reproduce the issue you are seeing

With more information, we will be able to assist you further.

All the best,
Kariza

[Egracey]

I am having the exact same issue, was there a solution to the original posters problem.