Channels & viewing

[auryncharm]

Hello.  I had to do a factory reset on my Roku TV yesterday because it wasn’t connecting to my WiFi.  The reset fixed the connection issue but now when I’m trying to install my apps it tells me “install failed” with every app I try to install.  How can I fix this?

[Unseamingstew]

We cannot add channels to our Roku, specifically the History Vault channel. It says failed to add. Error code. What do I need to do to fix this? 

[flogo63]

I'm having a similar experience but is more, not bring able to reinstall apps. I've done everything suggested on customer support and still nothing. This has been going on for over a week and nothing is working. What is the most extreme resolution to get this fixed.

Please don't mention restart or factory reset. Because I've been working on this for over a week now after trying everything. Purchasing a new tv is not an option if there's nothing else to try.

[RokuCarly]

Hi, @Unseamingstew @flogo63.

Welcome to the Roku Community!

Thanks for informing us about the issues you've experienced about having trouble installing apps on your Roku device. In order to narrow down the cause of the issue, we would appreciate it if you could share with us more information about this such as follows:

• What specific app are you having trouble installing on your Roku device?
• Were you able to install these apps before?
• Did your device recently receive any software updates prior to this happening that might have triggered this issue?
• Are there any error messages prompted? If so, kindly share them here.

In the meantime, we suggest the following troubleshooting steps:

• Try to remove or add these apps on your other Roku devices that are linked to the same Roku account.
• Try to add this via the Roku Channel Store website.
• Ensure you are currently located in the US as geo-restrictions could be the cause of this.

We'll be looking forward to your response.

Warm regards,
Carly

[BradBGeek71]

I’ve been having this issue for several months now. Any channel I attempt to add, I’m given the Channel Install Failed followed by an error message. Roku Support was no help whatsoever. I’m assuming it’s a software issue but none of the updates have solved the problem. 

[RokuCarly]

Welcome to the Roku Community, @BradBGeek71!

Thanks for informing us about this. No worries! We'll review your concern about having issues with adding apps/channels on your Roku. 

In order to narrow down the cause, kindly provide us with additional information such as follows:

• Is this your first time using this Roku device and attempting to add apps/channels?
• Were you able to add apps before? 
• Did you experience this even the first time you activated this Roku device?
• Could you share with us the error message prompted? 

We'll be looking forward to your response. 

Best regards,
Carly