Channels & viewing

[tigerhawk83]

The channel guide for the live channel Crime 360 is wrong - I think it didn't get shifted properly when we went to Daylight Savings Time a month ago.  If a listing shows that it start at 10:15 for example, it doesn't actually start until 11:15.  So the guide is wrong all the time, you never know exactly what you are watching.  I keep hoping someone in programming will notice and fix this but obviously not.  The error started the weekend that the time changed to Daylight Savings so I'm sure that's the issue.

Hoping by posting this, it will bring it to someone's attention.

[makaiguy]

Paging Roku employees @RokuAustin, @RokuMaryEF, @RokuCarly, and any other moderators for follow up.

[RokuRhea-V]

Hey @tigerhawk83,

Thank you for notifying us about the incorrect time on the Crime 360 live channel. We want to coordinate with the Roku Team. Can you provide us with the following info:

• Roku device model, serial number, and device ID. (found in Settings > System > About)
• Tracker ID and OS version and build (press the Home button 5 times, followed by the Back button 5 times)
• A picture of where the issue happened. (How do I insert an image in a post)

I'll await your response!
Roku Community Team

[tigerhawk83]

I don't know why you need this info - it's all my devices, it's obviously a problem on your end.  However here are the photos with the information. The guide is still wrong today

[RokuEmmanuel-D]

Thanks for the photos, @tigerhawk83!

We'll pass this along to the right team for review. Thanks again for flagging this to us!

Stay tuned as we'll keep you posted.

Roku Community Team