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Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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wm3
Level 7
‎11-22-2022 09:17 AM

"See all Episodes" disappears

Just started 7-day trial for Paramount+ and tried to watch Season 20 of NCIS (original), clicked on "see all episodes" and it flashed and then disappeared. I would have to start watching season 1, episode one. Just to check if it was also doing this on the Roko channel, it is. Have not had this happen before. Anything I can do about it?

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13 REPLIES 13
CJL007
Level 8
‎11-22-2022 02:18 PM

Re: "See all Episodes" disappears

I also am experiencing this issue with "see all episodes" disappearing on the Roku Channel.

What to do?  I did a soft-restart, but no luck. 

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wm3
Level 7
‎11-22-2022 03:01 PM

Re: "See all Episodes" disappears

I tried restart too. Now it does it for programs under Roko Channel, like Paramount+

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Anna13
Level 8
‎11-22-2022 03:34 PM

Re: "See all Episodes" disappears

Same. I spent 40 minutes on chat trying to troubleshoot discovery plus on roku. Wasted my time. I asked if systemwide and agent chatted no. Wtf.

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Cmrrsn1
Level 7
‎11-22-2022 05:19 PM

Re: "See all Episodes" disappears

We are having the same issue. The episode listing keeps swiping to the right to a blank page. #AcornonRoku 

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CallMeZ
Level 8
‎11-22-2022 06:06 PM

Re: "See all Episodes" disappears

Ditto! Started on Disney+ for me.

This is why they need to completely re-think the user interface. With this bug, the ONLY way to find an episode now is to search for it (or, if you’re a nerd like me, bring up the iOS app and cast). Maybe have a chat with the iOS devs as that app doesn’t have this problem and is considerably easier to use.

Update: Congratulations! Because of this issue, my wife decided it’s not worth the hassle and we’re gonna cancel the subscription.

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Anna13
Level 8
‎11-22-2022 06:47 PM

Re: "See all Episodes" disappears

Update: chatted again and after a lot of teeth pulling, agent told me that they have a special (😁) team working on it. 

They prob ran an update that caused the bug.

Happy Thanksgiving all!

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CallMeZ
Level 8
‎11-22-2022 06:56 PM

Re: "See all Episodes" disappears

Ditto again!

I was told they have to escalate it to a “higher authority.”

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CJL007
Level 8
‎11-22-2022 06:59 PM

Re: "See all Episodes" disappears

I’m glad we’re all on the same page here… come on, Roku… let’s get this resolved! 

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blackcat77
Level 7
‎11-22-2022 08:03 PM

Re: "See all Episodes" disappears

Subscribed to Paramount+ for the special deal earlier this evening, encountered the issue everybody is having and cancelled the auto-renew already.  Come on, guys, don't make a very good deal and then have the app not work  😫  I'll check back a few times and if it's fixed, I'll keep it.

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