Channels & viewing

[Apothekitchen]

There is a title mismatch error on the Roku Channel where "Outcast" plays a completely different show, something British about space. Please fix the issue, I've been trying for 3 weeks and it's not been caught.

[RokuTakashi]

Hi, @Apothekitchen

Thanks for posting, and acknowledge this post as your first here in the Roku Community.

Can we have some visuals regarding the expected content that you'd like to watch and the content that appeared? An image would be helpful so we can forward this information to our engineering team and address this.

Looking forward to hearing back from you.

All the best,
Kash

[Apothekitchen]

What should play (Cinemax)What plays instead (BBC)

[RokuTakashi]

Thanks for keeping us posted, @Apothekitchen 

Kindly be advised that we have forwarded this concern to the appropriate Roku team who will correct this content mix-up. Once we hear back from them, an update will be provided here.

For the time being, we appreciate your efforts in helping us and for your understanding.

Wishing you the best,
Kash

[Apothekitchen]

Hi,

I have waited several days and have kept checking but the issue is still not resolved. Please update the status.

[RokuCarly]

Thanks for letting us know, @Apothekitchen.

Please be aware that our Engineering team is currently in the process of fixing this issue. As of the moment, we don't have any updates or information from the team, but as soon as we do, we'll make sure to update this thread. 

In the meantime, we highly appreciate you bearing with us as we work on this. 

Best regards,
Carly

[Apothekitchen]

Can I please get an update on this?? It's been a month... still not fixed. Can the ticket be expedited to the engineering department? The wait time is a bit excessive at this point.

[RokuTakashi]

Hi, @Apothekitchen

Thanks for posting here in the Roku Community.

We sincerely apologize for the delays. An update will be sent to the appropriate Roku team regarding this issue.

Once again, we are sorry that this has taken longer than expected to be addressed.

Wishing you the best,
Kash