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meson81
Newbie

"Add App" button is greyed out

This problem has been mentioned a lot but there has been no clear answer.

Apps that appear on my Roku Express 4k device and can add (such as TED) can't be added through the website because the "Add App" button is greyed out.

This means I don't think it's a regional issue.

The Roku device doesn't seem to have a search function for channels (or I can't find it).

Does anyone know how to fix this?

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1 REPLY 1
AvsGunnar
Community Streaming Expert

Re: "Add App" button is greyed out

@meson81 

Generally, the Search button (located on the left hand side menu the of Home Screen) is missing from unsupported regions.

When you go to the online Roku Channel Store https://channelstore.roku.com/browse, scroll to the very bottom of the screen.  In the lower right (in small print) you should see a country.  Are you seeing the right country there?

Your Roku account may have had an issue during the setup and activation of it.

(click on image to enlarge)

channel_store_us.png

Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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