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Jafarns95
Newbie

Grey Rectangle When Trying to Start Spotify

When I try to start the Spotify app, I get the initial splash screen showing the logo, then after 2-3 minutes of hanging there, I get a dark screen with a grey rectangle in the center. No inputs work beyond hitting "Home". The app is unusable in this state.

 

Other apps work fine.

Restarting the Roku doesn't affect it.

Uninstalling and reinstalling the app doesn't affect it.

I cannot try connecting to the Roku Spotify as it hangs via my phone's Spotify app. (The option to connect isn't even there)

Model: 3820X - Streaming Stick 4K

Roku Software Version: 14.0

Spotify Software Version / Build: 2.11 / 67

Not sure what to do to get this working. Anyone have any ideas?

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RokuJohnB
Community Moderator
Community Moderator

Re: Grey Rectangle When Trying to Start Spotify

Welcome to the Roku Community, @Jafarns95!

After attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the issue and get help. Channels on Roku are maintained by the channel developers themselves. In this case, there's likely an issue within that specific channel that needs to be addressed with an update from them.

Please let us know if there's anything else that we can do to assist you.

Regards,
John

John
Roku Community Moderator
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