Channels & viewing

[Alannah]

I subscribed to Disney Plus through Roku. It used to work just fine. Then I didn't use it for a couple of months, and forgot my password. And now I can't access my account. I can not reset my password because according to Disney Plus, I don't have an account. But Roku continues to bill me monthly for Disney Plus. I decided I'd just cancel my account and set up a new one, but I can't even do this. Although my payments to Roku for Disney Plus show up on my Roku account under my purchase history, Disney Plus doesn't show up as one of my subscriptions, so I have no way of cancelling it. Can anyone help? Thanks.

[Hamendz10]

I don't want any  pay  chanals 

[RokuERey]

Hi @Alannah,

Welcome to the Roku community!

We apologize for any difficulty caused by the delayed answer. You can get help from our Accounts and Billing team for this.Our team from Accounts and Billing will be able to assist you with this.

Please contact them directly through our Account-Billing Support page. Choose the options for "Account, payments, and subscriptions," and they are the best ones to help you out with that matter.
We hope it helps!

Thanks,
Rey

[Caolrobinson310]

Horrible material. It Has to be for a 10 or 11-year-old I’m 85 years old I don’t need that I’ve tried to cancel it and they continue to take out $7.99 for some trash. I don’t even watch I’ve tried to cancel it several times and they keep charging my account

[RokuJanadeeK]

Hi @Caolrobinson310,

Welcome, and thank you for reaching out regarding this concern. We sincerely apologize for this experience.

As what @RokuERey has suggested, may we know if you have already contacted our accounts and billing team? They are the best people who could assist you with charges and possible reimbursements. Just follow the steps provided in the above post.

We hope this helps.

All the best,
Janadee