Channels & viewing

[Ky0875]

This morning I added Brit Box subscription. Now this evening, I cannot access any of the shows on it or any of the shows on any of the other platforms I have been watching prior to adding the Brit Box. My subscriptions are all show active so I cannot understand why I am being charged for all of this and I am unable to watch anything now! I am very upset about this! My system is up to date. I have checked that twice now prior to this message. It is very frustrating that there is not a phone number or email address that we can reach out to someone for assistance or support when there is problems but yet you continue to charge me! 

[RokuJanadeeK]

Hi @Ky0875,

Welcome, and thank you for reaching out regarding this concern.

We sincerely apologize for the inconvenience this has caused. We'll do our best to assist.

Since multiple channels are affected by this issue, could you try performing a factory reset on your device? This should set the device on default and fix issues with channels. To do so, you can refer to this support page on how to system restart or factory reset your Roku streaming device.

We hope this resolves the issue; if not, please let us know.

All the best,
Janadee