We're grateful to have you here in the Roku Community, @Keith12!
Firstly, we sincerely apologize for any inconvenience this may have caused you. Rest assured that we will look closely into this matter and further assist you.
May we know on which specific app have you observed this? Also, do you happen to know what specific commercial this is? As we checked, you have multiple devices linked to your account, does this happen to all of them?
We'll be anticipating your response so we can provide you with an accurate resolution.
Best regards,
Carly
Carly Y.
Roku Community Moderator
