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JamesBond44
Reel Rookie

just bought max from Roku

When Max app comes up it starts then closes itself out.  How do I get it to run?

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JamesBond44
Reel Rookie

just bought max on roku tv

Can I add max also to play on my laptop if it won't play on my tv.  It does say 2 devices, but how do I add it to my laptop.

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Strega2
Roku Guru

Re: just bought max on roku tv

Sometimes you can find a trick to make it work, but generally, you shouldn’t expect a subscription bought via some platform (Roku, Fire, Apple etc.)  to work outside that platform.  If you want to make subscriptions work cross-platform, it’s better to make the subscription directly via the content provider’s website, then sign in to the subscription on various platforms.  Make sure you sign in and don’t sign up, which will give you two subscriptions.

Banned but back. Because why not?
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RokuCarly
Community Moderator
Community Moderator

Re: just bought max from Roku

Hi, @JamesBond44.

Welcome to the Roku Community!

Thanks for letting us know about your issues accessing the Max app on your Roku. We'd love to help you find the best resolution. 

Kindly follow the steps provided below precisely:

  1. Remove the channel: navigate to your Home screen, move to the right, highlight the app, press Star*, then select Remove channel
  2. Perform a system reboot: navigate to your Home, select Settings > System > Power (skip if unavailable) > System restart
  3. Re-install the channel: navigate to your Home, scroll and select Store, look for the app, then press Add channel

You may also check our support article dedicated to this: How to resolve a channel playback issue

Keep us posted on how it goes and we'll go from there.

Best regards,
Carly

Carly Y.
Roku Community Moderator
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