Hi @lolamoye,
Greetings from the Roku community!
We would like to have a better vision of the issue. Kindly send us a photo of the screen you're seeing. Also,may we know on which specific Roku device this issue occurs?
For more information regarding guest mode feature functionality, refer to this support article here.
With more details, we'll be able to provide an accurate resolution.
Sincerely,
Janadee
Nadee K.
Roku Community Moderator