Channels & viewing

[DameJudith]

We're only seeing commercials on Doc Martin, but it's so annoying. Is this a Roku thing or an Acorn thing? 

[rothaar]

Roku support says it only manages payments, and the partner channel Acorn controls content.

[DameJudith]

Our AcornTV subscription is through Roku. Since the end of October, we've been seeing commercials while watching Doc Martin Season 3. This afternoon, I was able to watch an episode commercial-free. When the next episode came on, there were commercials. There seems to be no thought put into where the show is broken for a commercial. None of the other programs we're watching on AcornTV have been interrupted by advertising. 

[rothaar]

Roku gave me a number to call Acorn support. It turned out to be Acorns investments. Finally found a way to reach Acorn support and learned Roku support was also lying that Roku does not control content:

Dear Subscriber,

Thank you for contacting Acorn TV!

We can confirm Acorn TV is a commercial free streaming service. However, if you are streaming from a third party device such as Roku, Amazon/ Firestick, Apple TV, FireTV etc. Roku's have recently started showing interactive pop-up ads overlaid. 

At anytime we recommend to stream Acorn TV on all standalone apps via our website or mobile apps, and iPad/Tablets.

—

The Acorn letter also includes a link to a gizmodo article Your Roku is an ad factory, but this forum does not allow the link. 

[Chiro2u]

Its frustrating 

[59yroldlady]

When I subscribed to ACORN through ROKU they did not help me create a username and password, therefore I could not sign in through the regular ACORN channel. After I cancelled the subscription on Roku, then went to ACORN and made an account with a password and paid there only then could I watch ad free! Sneaky ROKU wanted me to watch all those ads while paying for a subscription. Hope others figure out their scheme. Including stockholders!

[ggoss]

Mine is on Single Handed as well. I have been watching it for about a month, all of a sudden there are commercials. I pay for Acorn through Roku and had one other issue of commercials on a movie. Any suggestions ?

[ggoss]

And now it is freezing , during the commercials!! 😏

[Monkey5]

Season20 now has ads,never had this before. Even yesterday there were no ads ??? 

[atc98092]

Acorn TV is not offered by Roku. It's from something called RLJ Entertainment, according to the Roku channel store. For support, it appears you need to contact them: https://support.acorn.tv/en/support/home