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Mine123
Newbie

cannot retrieve or change my password for app purchased through Roku

Purchased ESPN through Roku less than a month ago, However when I went to watch specific game it would not allow me to, it gave a link to the ESPN site ask for a user name password, had user name could not remember password, called ESPN, there were unable to send via email, and am not able to watch what I would like, have already paid for the month till 16th of this month and can view all except what I would like. and no way of getting my money back, no way of retrieving or changing password

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1 REPLY 1
RokuTakashi
Community Moderator
Community Moderator

Re: cannot retrieve or change my password for app purchased through Roku

Hi @Mine123,

Welcome to the Roku Community! 

Thank you for letting us know about the issues you're running into with the ESPN channel. According to your inquiry, could you verify if you have purchased a subscription to ESPN or ESPN+? Let us know about this information for us to better assist you. 

Additionally, you can check out this link to find out more information about your subscription: Account, payments & subscriptions

If there's anything we can further assist you with aside from this, keep us posted.

All the best,
Kash

Takashi O.
Roku Community Moderator
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