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Channel search only shows old app from 2021 - which only had the live local station option - which now doesn't work. why can't I find the "new" channel with the full gem line-up? Yes, I have reset my device (streaming stick).
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@pacifica, sorry, but that model hasn't received updates in several years. The only solution is to purchase a new device. Check your offers for a deal.
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Re: can only find OLD CBC gem channel in channel search
What's the model number of your stick displayed under Settings->System->About and while you're there what's the Software Version?
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Re: can only find OLD CBC gem channel in channel search
Hi, thanks. Model is 3500X - Roku Stick. Software version is 11.0.0 - build 4195-09
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@pacifica, sorry, but that model hasn't received updates in several years. The only solution is to purchase a new device. Check your offers for a deal.
Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.
I am not a Roku employee.
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Re: can only find OLD CBC gem channel in channel search
Sigh...... Thanks for taking the time to reply.