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pacifica
Reel Rookie

can only find OLD CBC gem channel in channel search

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Channel search only shows old app from 2021 - which only had the live local station option - which now doesn't work. why can't I find the "new" channel with the full gem line-up?  Yes, I have reset my device (streaming stick).

 

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renojim
Community Streaming Expert

Re: can only find OLD CBC gem channel in channel search

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@pacifica, sorry, but that model hasn't received updates in several years.  The only solution is to purchase a new device.  Check your offers for a deal.

https://my.roku.com/upgrade/

https://my.roku.com/offers

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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I am not a Roku employee.

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4 REPLIES 4
renojim
Community Streaming Expert

Re: can only find OLD CBC gem channel in channel search

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What's the model number of your stick displayed under Settings->System->About and while you're there what's the Software Version?

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
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pacifica
Reel Rookie

Re: can only find OLD CBC gem channel in channel search

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Hi, thanks.   Model is 3500X - Roku Stick.  Software version is 11.0.0 - build 4195-09

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renojim
Community Streaming Expert

Re: can only find OLD CBC gem channel in channel search

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@pacifica, sorry, but that model hasn't received updates in several years.  The only solution is to purchase a new device.  Check your offers for a deal.

https://my.roku.com/upgrade/

https://my.roku.com/offers

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
pacifica
Reel Rookie

Re: can only find OLD CBC gem channel in channel search

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Sigh......  Thanks for taking the time to reply.

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