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prjayne
Newbie

can't access xfinity stream

suddenly i can't access xfinity streaming service. i have all the other channels. xfinity said i should update my roku so i just bought a new one but having the same problem. it says i have to sign in and when I try, it loops me into the xfinity mobile app and keeps going around.

is it true I have to buy a new TV?

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14 REPLIES 14
RokuEuniceL
Community Moderator
Community Moderator

Re: can't access xfinity stream

Hi @prjayne,

A warm welcome here in the Roku Community!

We're glad to assist you with your problem accessing Xfinity. What Roku device are you using right now? (e.g., Roku Express, Roku Streambar, Roku TV; specify TV) How are you powering your Roku device? Is the issue happening on all contents or channels, or is this isolated to the Xfinity channel only? (Specify) Are you getting any error messages or error codes trying to open Xfinity? Is your Roku TV or device currently connected to your network? With more details, we will be able to assist you further.

We'll be waiting for your response.

Kind regards,

Eunice

Eunice L.
Roku Community Moderator
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Malena
Channel Surfer

Re: can't access xfinity stream

I don't know if you need a new TV.  I can tell you we bought a brand new TV yesterday and we are having the exact same problem.

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Scott999
Newbie

Re: can't access xfinity stream

This is happening to me as well.

Roku Express 4k+

software version 12.5.0 build for 178 – E4.

 

First Xfinity screen appears

Second Xfinity screen appears. (now connecting you to your entertainment experience.)

Live TV screen appears and quickly disappears. Roku resets to the Roku home menu.

It is happening on the Roku Xfinity app version 6.14 build 0

Using the Xfinity app on my iPad works fine

all other apps work. Disney, Netflix Pluto etc…

 

 

The Xfinity app was working earlier in the day. (November 1.)

resetting the Roku has no effect.

 

 

MaShondaW
Reel Rookie

Re: can't access xfinity stream

I’m having the same issue as @Scott999. My issue started 11/01/23 around 930pm and it is still on going. Xfinity works fine on my mobile devices. I’ve tried resetting the system. I’ve uninstalled and reinstalled the Xfinity app.

natpock
Newbie

Re: can't access xfinity stream

This is happening all over and Roku nor xfinity are doing anything about it 

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Diganne
Newbie

Re: can't access xfinity stream

Same issue here in Richmond Va.  xfinity stream works on all devices EXCEPT Roku.

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JennyE
Newbie

Re: can't access xfinity stream

I’ve been having the same issue since around 9pm EST last night - I’m in DC!

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eshartdog
Newbie

Re: can't access xfinity stream

I've had the same issue since last night here in PA 

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kpiechocki
Newbie

Re: can't access xfinity stream

Starting yesterday 11/1/23 I cannot access my xfinity tv streaming.  How do I fix this ?

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