Channels & viewing

[RokuTakashi]

Hi @440mike,

Thanks for keeping us posted!

Since this issue only happens to a specific TV, it might be better to contact your Roku TV manufacturer's support and inquire further about this issue. Each TV manufacturer provides direct support for their TV models. Try to reach out to them once again for guidelines and a workaround. 

Kindly refer to the contact information below:
TCL Support or at 1-877-300-8837

Keep us posted.

All the best,
Kash

[440mike]

I spent hours with TCL and nothing.  They say it's Roku, and Roku says it's TCL.  As usual the customer is caught in the middle.  No accountability at all by either company.  As you can see by this post there are multiple people having the same problem.

[440mike]

did you ever resolve this?  i have the same issue.

[BBinBR]

No.   I've tried many different Usb drives and they all do it.  Too bad, because it's a really good feature.

[440mike]

crazy because my older 6 series has no issues and neither did my 4.  too bad they can't figure it out.