Channels & viewing

[BW18]

I have a Roku each in two rooms. Suddenly, one starts up on the "watch" screen but when I click that area, it brings me to a message that says  I am "not authorized to watch".  It will not let me sign out. I have removed the App. I have restarted and unplugged the Roku. I have reinstalled the App. All to no avail. It on occasion does bring me to the "sign in with TV provider or subscription" page but quickly reverts to the primary screen. When I click "watch" it brings up the same message. After multiple attempts of restarting, unplugging, reinstalling and still getting the same result, I went to the other Roku in the other room and the Yes App was no longer there. I had not removed it on that device I reinstalled on that Roku and signed on without issue. When I returned to the original Roku, it still would not let me sign in with TV provider before it skipped to the "watch page again.  I have followed all troubleshooting directions. Nothing has worked.

Suggestions?

[RokuTakashi · Accepted solution]

Hi @BW18,

Welcome to your first post in the Roku Community!

We understand you're having issues with the YES Network channel not letting you sign in. Since you have already removed the channel, restarted your Roku device, then added the channel back, and are still experiencing an issue, it's possible that there may be an issue that the channel provider may need to look further into. For more information about that channel's features and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.

Please keep us posted on what you find out, and we will do what we can to work with the channel provider to resolve the issue.

All the best,
Kash