Channels & viewing

[Ribstone]

Removing and reinstalling Xfinity app did not work.

[RokuTakashi]

Hi @Ribstone,

Thanks for the post and greetings here in the Roku Community.

Are you experiencing this issue only with the Xfinity streaming channel? Also, what specific issue did you experience, and when did you first notice it? Furthermore, are you receiving any error codes?

The more detailed information you provide, the better we can understand the issue and provide resolution.

All the best,
Kash

[Ribstone]

I started having sound de-synchronization issues a few months ago, then night before last, could not open any channel on Xfinity, on any of my 3 Roku devices. After resetting each Roku, signing out, and signing back in, I found it did nothing to help. The only error messages I got were the 3 blinking dots on the screen that showed it was attempting to connect, and another message that I don't recall that was essentially "Unable to Connect" I called and spoke with a tech at Xfinity, and she reset my modem remotely which fixed the issue on all 3 Roku devices I have. The sound is finally synchronized again! I think she did some kind of specific update that my resetting the modem did not accomplish.

[Ribstone]

My issue was only with the Xfinity streaming channel, and no other.

[RokuTakashi · Accepted solution]

Hi @Ribstone,

Thanks for this update.

We're glad that you now have access to content, and the sound is synchronized with the Xfinity Streaming channel. Hence, this issue can be resolved by contacting Xfinity directly and letting them know about the experiences of the Community users in this thread so it can be addressed.

Once again, thanks for sharing this information with us.

Wishing you the best,
Kash

[Ribstone]

Thank you!