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Xfinity Streaming App Favorite channel does not stay on correct channel

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About two or three months back, I noticed when navigating the Xfinity streaming app favorite channels, it no longer stays on the channel number that is set as the favorite. Example: I have all the 800 HD channels set as my favorites. If I go to an 800-channel using the live menu, then go to last channels watched, it only shows channels in the 1000's, like it does not remember the favorite channel number and defaults to the list of channels in the 1000's. The channels in the 1000's are not in the same order/format as the 800 channels (History Channel 872 on live menu is now 1478 on the last channel menu). So, it makes it difficult to navigate back and forth from one channel to another using the quick menu. I have tried resetting the Roku unit via the menu, unplugging and plugging back in to do a full power down reset. Was there an update made that broke the favorite channel functionality?

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makaiguy
Community Streaming Expert

Re: Xfinity Streaming App Favorite channel does not stay on correct channel

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This is Xfinity's app that they have programmed to access the Xfinity system.  Any information stored re your Xfinity account would be on Xfinity's servers.  This is a question that should be directed to them.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X

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makaiguy
Community Streaming Expert

Re: Xfinity Streaming App Favorite channel does not stay on correct channel

Jump to solution

This is Xfinity's app that they have programmed to access the Xfinity system.  Any information stored re your Xfinity account would be on Xfinity's servers.  This is a question that should be directed to them.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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