Channels & viewing

[EmperorFred]

I just got a Black Friday promotion for Paramount+ on Roku Channel, but when I try to watch a show, nothing happens.  I bring up the info screen for the episode, punch the Play Episode button, and it just fades the info screen out and back in again without playing the content.  I've come to realize this is not just Paramount+, but all content on the Roku Channel service.  I have rebooted the Roku, rebooted my Wi-Fi, and checked network connection multiple times.  All other channels, subscription and otherwise, stream fine.  Unable to remove and re-install Roku Channel channels to try to solve it that way.. please help!

Model: 3960X - Roku Express; Software: 12.5.0 - 4178-ED

[AvsGunnar · Accepted solution]

@EmperorFred 

The subscription to Paramount is currently preventing you from removing and reinstalling the Roku Channel.  A subscription must be cancelled/expired before that channel/app can be removed. (prevents users from just uninstalling a channel/app and wondering why they are still being billed for a subscription).

If you are in US and seeing the blank Roku Channel behavior, verify you are not using a VPN on the network or that your router may be using an integrated one.  Some ISPs also have some "VPN-like" features, or a DNS resolution that may also be contributing in your connection to the Roku Channel content.

Roku may need to gather some info from you regarding your ISP in order to whitelist the connection. (seems like some ISP carrier/connections just need to be cleared by Roku to resolve).