Channels & viewing

[bruce62]

this has resurfaced, and no, resetting the Roku does not work, any other useless tips ?

[RokuMary-F]

Hi @bruce62,

Thanks for your first post in the Roku Community!

We appreciate your effort to reach us and We would be happy to look further into this issue but we will need more details. Can you please provide us with the following information:

• When did this issue first start occurring?
• Does the issue only occur on a specific channel or all channels on your Roku device?
• Do you receive any error codes or messages? If yes, please let us know.
• What specific troubleshooting steps have you taken so far to try to resolve the issue?

We look forward to hearing from you and looking closely into this issue. Thank you!


Best regards,
Mary

[martinmca]

I have noticed the inability to play anything from the Xfinity app whether thru the Roku or the TV directly when not using an Xfinity internet modem.  My experience is there's no fix unless you have an Xfinity modem.