Thank you, but I am not successful. When I do what you say I get an automated “Hi, I’m Miles from the Tennis Channel Plus. To get started, choose what your inquiry is about from the options below.” The options are:
“streaming” (where one gets a choice of two guidelines, “video quality” and “buffering & playback”);
“login" (where one gets the response “If you are having issues with provider authentication, please reach out to your cable TV provider. Currently, we can help out with Tennis Channel Plus, our digital streaming service, when it comes to your logins.”);
“supported devices” (where if you choose “Roku” you just get instructions on how to sign in using Roku—which in this case is the problem—that doesn’t work); and
“tournament list”, “payment” and “more offer details” (none of which seem relevant).
If I just ignore those options and ask a question, I get “I am a Virtual Assistant who's always ready to help! Type and enter Bot Menu to choose the inquiry that fits your need best”.
If you are actually able to get thru, good luck in getting someone to look at the issue.
Hi there,
We thank you for your patience as we work on the issue with the Tennis Channel Roku app.
We'd like to let you know that we have received an update regarding the issue, our Tech Team was able to identify the bug that caused the issue with the access and right now are moving forward to formulating a fix which they will apply next once available.
We don't have a specific ETA for the fix yet, but we will send an update via another email as soon as we have an update.
We are tentatively closing this ticket, but should you have any other concerns or inquiries, please let us know by opening a new ticket or our online chat.
Kind Regards,