Channels & viewing

[LHarr176]

I've am unable to view anything on my Acorn app.  Their support team has asked me to delete the app and of course ROKU won't let me do that on my TV.  So, I've disconnected by internet, turned my tv off and on, subscribed and unsubscribed.  Nothing works, Acorn is still not working, giving me a error of:

Access to this resource is forbidden by access polity.  2019-403000-000.  I've been unable to watch anything on this app for several days now.  My mobile apps say, this program is not available outside the U.S.  Which is fine, since I'm inside the US.  

Anything you can suggest would be great!

#AcornTV

LSH

[LHarr176]

Just tried unplugging the ROKU and plugging it back in 10 minutes later.  Still not working.

LSH

[renojim]

Are you using a VPN?

You can use one of the methods in the following post to remove the app.  Make sure you perform a System restart from Settings->System or Settings->System->Power (as appropriate) before you add it again.

https://community.roku.com/t5/Channels-viewing/Discovery-Keeps-asking-to-sign-in/m-p/1051595/highlig...

The error makes it sound like the app is detecting your location as one outside the US.  They usually use your IP address to detect the location.  You can use one of the many IP geolocation sites to see yours.

https://mylocation.org/

[LHarr176]

The IP address is north of me a couple hours.  When I clicked the link I did get it to show my current location.  But when I hit the link to change my IP address the link would not load.  
Tried the power off routine and it didn’t work.  Still cannot watch anything on ROKU.

GIVES ME THE FOLLOWING ERROR

Access to resource is forbidden by access policy.

code: 2019-403000-000

LSH

[renojim]

Those location services aren't all that accurate, but as long as it's not showing some other country it should be OK.  The error message is coming from Acorn, so they would be the best ones to explain what it's trying to say.

Did you try the "remove, restart, add again" procedure?

[LHarr176]

I did remove the app from both my iPad and iPhone along with disabling the VPN and it didn’t work not work.  I could not remove the app on my TV since my subscription is still active.  It gave me no option to do that.  I can unsubscribe and then delete but the subscription doesn’t end until April sometime. 

Thanks for your help,
LSH

[makaiguy]

---

@LHarr176 wrote:

I could not remove the app on my TV since my subscription is still active.  It gave me no option to do that.  I can unsubscribe and then delete but the subscription doesn’t end until April sometime. 

---

Since this channel is one for which you have a paid subscription through Roku, there will be a "Manage subscription" option instead of a "Remove channel" option. You can click this and follow the prompts to cancel your subscription and prevent any more payments, but your subscription and channel access will continue until your subscription period runs out.  Due to a programming decision by Roku, you will not be able to remove the channel app via the Roku interface until the subscription period runs out.

Instead, try removing the channel via the official Roku remote app on an Android/iOS phone/tablet.

At the bottom of the app's Home screen, click "Devices" and connect to one of them if not connected already. Again at the bottom of the home screen click on the "Search" magnifying glass icon and locate your channel. Click AND HOLD for a few seconds on the channel to be presented with options to Launch the channel on your Roku, or to Remove the channel. (A quick click will instead bring up the remote control functions.)

This will remove the channel from your Roku account and allow you to reinstall it in the hope of fixing your current problem, but it will NOT cancel the paid subscription to that channel if there is one.