Channels & viewing

[EdT]

Wrong channel identification on OTA CBC 6.1 shows as Global 15.1 Toronto on both TCL TVs.

Latest firmware is 14.0.4 updated on 11 November 2024

[RokuTakashi]

Hi, @EdT 

Thanks for posting here in the Roku Community.

We understand your concern with the wrong channel information on your OTA set-up, and we're here to assist. We would recommend performing a re-scan on your OTA set-up to correct this issue. Kindly follow the steps below:

1. Navigate to Settings > TV > Inputs.

2. Then, scroll down and navigate to Live TV 

3. Select Scan for Channels and proceed to Start Finding Channels

For more information, you can visit this support article on How to set up and watch live TV on your Roku TV system

We hope that you find this information helpful, and let us know if you have further concerns or inquries.

Thanks'
Kash

[EdT]

Is there a way to manually just scan one channel like with a factory menu setting ?  There are some channels that are not coming in strong so I don't want to loose them now if I do a rescan.

[RokuTakashi]

Hi, @EdT 

Thank you for keeping us updated. 

To re-scan channels on a Roku device, you cannot rescan just one specific channel. Instead, you need to go into your Roku settings and scan all the channels from your antenna TV source. This process will refresh the entire channel list, including the channel you are having issues with.

Another option we suggest is to contact the channel provider directly. Inform them that their channel is displaying incorrect information, as they can correct any issues with their content and the details shown.

Thanks,
Kash

[EdT]

Rescanned several times in both "Antenna" only and "Antenna & Cable" and problem is still present.  This is on two TCL TV,  both exhibits the same issue. Contacted the CBC and their transmission team says everything is good at their end.

[RokuRiamie-D · Accepted solution]

Hi @EdT,

Thanks for the update!

We highly suggest that you try to reset your OTA channel on your Roku TV. To do this, follow the steps below:

1. Unplug the antenna cable from the back of your Roku TV
2. Unplug the Roku TV from the power outlet for 10 seconds
3. Connect again the the coaxial cable from your HDTV antenna to the Ant/Cable In connector on the back of your TV
4. Press Home on your Roku remote 
5. Use the directional pad to select Settings
6. Navigate to TV inputs > Live TV > Set up input.
7. Scan for Antenna channels

We hope to get this sorted out soon.

Cheers,
Riamie