Channels & viewing

[Psilobite]

Today I found that the Wondrium (The Great Courses Plus) channel closes after launch. The channel opens, displays a logo, then immediately closes.

I tried removing the channel, rebooting, updating, then adding the channel back. It did not solve the problem. (I also tried powering off by disconnecting power then powering back on instead of rebooting, it had no effect.)

My Wondrium subscription costs me $150.00 per year.

- Roku device model, serial number, device ID, and software OS/version
Device Model: 4660X - Roku Ultra
Serial Number: YJ00A4777475
Device ID: CK386A777475
Software OS/Version: 13.0.0 Build 24056-46
GC Version: 11.6.21

- Does this issue occur on a specific channel? If so, what channel and what version/build is the channel
Yes, Wondrium (The Great Courses Plus), Version 7.0 Build 0

- Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
75-223-955 (Timestamp: 2024-06-04T12:35:32Z)

- Steps to reproduce the issue you are seeing
Add and launch Wondrium (The Great Courses Plus) on a Roku 4660X (2017 Roku Ultra). The channel opens, displays a logo, then immediately closes.

[Chuck1108]

Same issue with me except add that "Wondrium" logo is replaced by "Great Courses Plus"

[RokuERey · Accepted solution]

Hi @Chuck1108 @Psilobite,

Greetings from the Roku Community!

Thanks for sharing your report and additional details about this playback issue with this channel. For additional assistance, we recommend communicating this to the channel support team. Most of the channels on Roku are handled directly by the channel providers themselves. 

Let us know if there's anything else we can do to further assist you.

Regards,
Rey

[Moose1488]

Today is the day they are switching from wondrium to the Great courses plus. I got an email a few days ago about the servers being down a bit because of the switch.

[Psilobite · Accepted solution]

The issue has been resolved.

[Psilobite]

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@RokuERey wrote:

For additional assistance, we recommend communicating this to the channel support team.

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Um, what? How do I "communicate to the channel support team"? I posted in the "Channels & Viewing" forum here. Are you saying this is no longer the place to communicate problems with channels? If that's the case, please post specific instructions on how to contact the appropriate individuals for future issues.