Channels & viewing

[dwhitejazz]

Ever since the Great Courses channel was migrated to Wondrium I have to sign into the channel every time the Roku box is restarted. Not sure if I need to remove and re-add the channel to fix the problem. However, there is no option to remove the channel. Stuck. Please advise.

[makaiguy]

When problems are confined to a particular channel, it may be that the channel didn't install properly, that it didn't update correctly, or that the installation has otherwise gotten corrupted. A reinstall may fix the problem, so give it a try.

Remove/reinstall procedure:

1. Highlight channel on home screen.
2. Press * key on remote and choose Remove channel option.
3. IMPORTANT- DON'T SKIP:
   Restart the Roku to clear its memory via Settings > System > System restart. (On a Roku TV, this is Settings > System > Power > System restart.)
4. Reinstall the channel from Streaming channels on home screen menu.. Note it will be added to the END of the channel grid.
5. If channel requires a login, you may need to log in anew.

If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the channel itself as they are the ones that create the Roku-compatible version of their app and provide it to Roku.

[dwhitejazz]

There is no option to remove the channel. Surprised it is not in the list of options. 

[makaiguy]

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@dwhitejazz wrote:

There is no option to remove the channel. Surprised it is not in the list of options. 

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Is this something for which you have a paid subscription through Roku?  If so you'll need to unsubscribe from the channel before you can remove it.  Subscriptions are prepaid so it will continue for the balance of the prepaid subscription period, but you should now be able to remove the channel / restart the Roku (don't skip this step) / reinstall the channel.  When the original subscription runs out you can resubscribe if desired.

[dwhitejazz]

I had to unsubscribe in order to remove the channel. I then rebooted the Roku and re-added the channel. I was able to sign in.

Unfortunately, these steps did not resolve the issue. If the Roku is rebooted I am still prompted to sign in.

Other settings such as turning off autoplay are not retained either.

[RokuDanny-R]

@dwhitejazz

Thanks for the follow up.

For more information about that channel's channel authentication and functionality, you'll want to contact the channel provider support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves. 

Thanks,
Danny

[dwhitejazz]

Wondrium support has confirmed via email there is a problem requiring a channel update along with other pending fixes. No workaround. I'm just waiting now for the next channel update. 

[makaiguy]

Thanks for reporting back.

[jgiannis]

This is happening to me too. 

Every time I start Wondrium, I am signed out, and it suggests that I sign in with a different email (the email that is assigned to my Roku device is different than the email that is registered to Wondrium).  

Is there a fix that will allow me to stay signed in?  I see the previous user’s posts were from mid-2021.  It is now almost mid-2022. 

[Hector-Roku]

Hi @jgiannis, thank you for reaching out in regards to this. To get more information on how to keep signed in to Wondrium, we would recommend reaching out to them directly. You can get in contact with their support team at https://www.wondrium.com/contact. If you have any other questions or concerns please let us know!