Channels & viewing

[988leigh]

Several times Roku has censored live programming on my non-Roku Britbox subscription. Now I'm totally blocked and can only access on phone or laptop. Why is this happening? Must I change streaming companies?

[RokuMary-F]

Hi @988leigh

Welcome to the Roku Community!

Thanks for the post. We would be happy to look further into this issue but we will need more details. Can you please provide us with the following information:

• What was the error message when attempting to stream the channel?
• Does the issue only occur on the Britbox channel or all channels on your Roku device?
• Does this happen on all movies/shows in the Britbox or just specific titles?
• What troubleshooting steps have you taken so far to try to resolve the issue?

We look forward to hearing from you and looking closely into this issue. Thank you!


Best regards,
Mary

[988leigh]

I have been using a roku stick on my insignia tv for several years. I have a Britbox subscription and use the app on roku, which i have also done for several years. Recently, I have clicked on Britbox and it tries to open but reverts to the roku home screen. In the last year, live royal shows have been delayed on my Britbox app on roku when they are still live on my phone or laptop. It seems like Roku is restricting Britbox if the subscription is not purchased through your company. I subscribe directly to Britbox so that i can watch on my phone and laptop when away from home. How do i get my app to work on Roku? 

[RokuArvyS]

Hi @988leigh
Thanks for posting in the Roku Community! We understand that you wanted to watch your Britbox on Roku, however it is blocked. Let's work on it.

1. Remove the channel: Highlight the channel tile on your home screen and press Star star button on Roku remote to open the Options menu. Select Remove channel and confirm.
2. Restart your Roku device. Press Home>Settings>System>Power If you do not see a Power submenu, skip to the next step,System restart.
3. Re-install the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.

If suggested steps above doesn't work, please provide the following information.

• Is there an error message when attempting to stream the channel?
• Does this happen to all movies and shows in the Britbox or just specific titles?

Keep us posted so we can further assist you.
All the best,
Arvy