Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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Channel Surfer

The TNT app is not working and showing an error message

Yea, it's still not working. And now I'm getting a similar error message for TNT! THIS IS BEYOND FRUSTRATING!  I have 3 Roku tvs that will be getting replaced with Samsung Tv. I currently have 1 Samsung and 3 rokus. The Samsung work perfectly. Bye Roku.

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Community Moderator
Community Moderator

Re: NBC SPORTS APP Error Code: Cloudpath ErrorRetransUserMVPDBlacklisted

Hi @Spaz617.

Thank you for posting here in the Roku Community.

We appreciate you reaching out to us regarding your playback issues with the TNT channel. We'd love to assist you on this.

Follow these steps to help troubleshoot your Roku streaming device:

  • Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
  • Restart your Roku device: Press Home > Settings > System > Power > System restart.
  • Re-install the channel: After your Roku device restarts, scroll down to search, then add the channel again.

If the issue is still persistent, keep us posted and we're more than willing to continue assisting you.

All the best,


Carly Y.
Roku Community Moderator
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