Channels & viewing

[brouhaha623]

Why is episode 4 of "The Gone" not available on AcornTV through Roku? AcornTV through Amazon Prime Video has episode 4 available already. My understanding is the episode was released on Feb 3rd, but it's still not showing on Roku.

Why is this? 

[RokuJharra-Q]

Hi @brouhaha623, 

Thanks so much for sharing the information with us! We’re really glad to have our Roku team take a closer look at this for you.

Your help means a lot, and we’ll be sure to keep you in the loop with any updates on your case.

If there’s anything else you need or if you have any other questions, just let us know. We’re here for you!

Best,
The Roku Community Team

[DOODLEVILLE]

I am also having the same problem only able to watch first three episodes. It’s very frustrating since I know episode 4 should be available. 

[RokuJharra-Q]

Hey @DOODLEVILLE, thanks so much for your post!

We really appreciate you bringing this to our attention. Just wanted to let you know that our team is on it, and we’ll keep you in the loop with any updates about your case.

Thanks for your patience!

Best,
The Roku Community Team

[brouhaha623]

Hi @RokuJharra-Q,

Thanks for your response. I'm wondering if you have an update on this issue. I see that episode 4 is now available as of yesterday, however, according to AcornTV, episode 5 was released yesterday as well. Amazon Prime Video has episode 5 available, but AcornTV through Roku does not.

Are you able to share WHY there is a 7-day delay through Roku? It's very frustrating, and will likely cause me to get my premium subscriptions elsewhere if I can't trust Roku to get new episodes of shows on time.

Thanks for any insight you can provide.