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Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
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MarGu
Reel Rookie
‎03-18-2023 08:25 AM

Why can’t I watch Global TV on my Roku?

I have Shaw (Canada) internet. Why does it say I can’t watch Global?

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3 REPLIES 3
Strega
Roku Guru
‎03-18-2023 08:32 AM

Re: Why can’t I watch Global TV on my Roku?

Does it say anything more specific than you can't watch?  For example, does it want you to login to a TV provider? 

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MarGu
Reel Rookie
‎03-18-2023 09:11 AM

Re: Why can’t I watch Global TV on my Roku?

It says the global app is installed but “you are not subscribed to this channel”

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RokuKarla
Retired Moderator
‎03-18-2023 10:42 AM

Re: Why can’t I watch Global TV on my Roku?

Hi @MarGu 

Thanks for reaching out here in the Community!

For more information about that channel's authentication and functionality, you'll want to contact Global App support directly to inquire further. Many channels on Roku are developed and maintained by the channel provider themselves.


Regards,
Karla

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