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StevenCee
Roku Guru

Why are so many channels showing completely wrong information on the channel guide?

First it was just one or two, now more and more channels listed in the online channel guide, show schedules that don't match at all, what is being shown on them!  And other channels are too frequently showing "No Information", particularly movie channels. And a number of channels, particularly in the live TV guide, only give general information about the show, not the storyline for that week's episode, or guests on for that show, etc.

On top of that mess, is the fact that too many of the channels that show movies, which say "Press * to begin movie at beginning", will automatically default to the beginning, even though that's not at all what I want, nor did I hit the * button! What is going on with all this?

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RokuJanadeeK
Community Moderator
Community Moderator

Re: Why are so many channels showing completely wrong information on the channel guide?

Hello @StevenCee,
 
Thank you for reporting this issue to the Roku Community!
 
Our team is currently aware of this issue. To help them with the investigation, kindly provide us with the following information:
 
  • Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
  • Specific channels affected by the issue.
  • Internet Service Provider.
Your response is highly anticipated.

Sincerely,
Janadee
Nadee K.
Roku Community Moderator
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